Privacy Policy for WhatsApp Business AI Bot

1. INTRODUCTION

Welcome to our WhatsApp Business AI Bot ("Bot," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our AI Bot on WhatsApp.

By using our Bot, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Bot.

2. INFORMATION WE COLLECT

2.1 Information You Provide

We may collect the following information that you provide when interacting with our Bot:

• WhatsApp account information (phone number, profile name, profile picture)
• Messages, including text, images, audio, and other content you send to our Bot
• Preferences and settings you specify for Bot interactions
• Feedback, questions, or information you provide through surveys or customer support

2.2 Information Collected Automatically

When you interact with our Bot, we may automatically collect:

• Usage data (frequency of interactions, features used, response times)
• Technical information (device type, operating system, WhatsApp version)
• Location information (if permitted by your device settings)
• Time and date of interactions
• Performance data related to the Bot's operations

3. HOW WE USE YOUR INFORMATION

We may use the information we collect for the following purposes:

• To provide, maintain, and improve our Bot services
• To personalize your experience and deliver content relevant to your needs
• To process and respond to your inquiries and requests
• To send administrative information, updates, and service-related notifications
• To analyze usage patterns and optimize Bot performance
• To detect, prevent, and address technical issues, fraud, and security concerns
• To comply with legal obligations and enforce our terms of service

4. DATA SHARING AND DISCLOSURE

We may share your information with:

4.1 Service Providers

Third-party vendors, consultants, and other service providers who require access to your information to perform services on our behalf (e.g., cloud hosting, data analytics, customer support).

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Protection of Rights

To protect the rights, property, or safety of our company, our users, or others.

5. DATA RETENTION

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to request deletion of your personal information
• The right to restrict or object to our processing of your personal information
• The right to data portability
• The right to withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. CHILDREN'S PRIVACY

Our Bot is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete such information as soon as possible.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to require that your personal information remains protected in accordance with this Privacy Policy.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. WHATSAPP'S ROLE AND TERMS

Our Bot operates on the WhatsApp platform, which is owned by Meta Platforms, Inc. Your use of WhatsApp is subject to WhatsApp's own Terms of Service and Privacy Policy. We encourage you to review these documents to understand how WhatsApp processes your information.

12. CONTACT US

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

13. JURISDICTION-SPECIFIC PROVISIONS

13.1 European Economic Area (EEA), UK, and Switzerland

If you are located in the EEA, UK, or Switzerland, our processing of your personal data is lawful under Article 6(1) of the General Data Protection Regulation (GDPR) on the following grounds: consent, contract performance, and legitimate interests related to providing and improving our services.

13.2 California Residents

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt-out of sale or sharing of personal information.

13.3 Other Jurisdictions

Additional provisions may apply based on the laws of your jurisdiction. Please contact us for more information.